Refund & Cancellation Policy
4.1. Subscription-Based Service Agreement
School NK operates as a Software-as-a-Service (SaaS) platform. By subscribing to our services, the school acknowledges that the fees paid are for the right to use the software and its cloud infrastructure for a specific duration. This policy is designed to maintain transparency between the service provider, School NK, and the participating institution.
4.2. No-Refund Policy on Active Subscriptions
Finality of Payment: Once the subscription fee (Monthly, Quarterly, or Annual) is paid and the school instance is activated, School NK follows a strict No-Refund Policy. Since the resources (cloud storage, server space, and database setup) are allocated immediately upon payment, we cannot process any partial or full refunds for the remaining period of the subscription.
Usage Independent: Refunds will not be provided based on the school’s "usage" level. Even if the school does not use the software after payment, the fee remains non-refundable as the service remained available for use.
4.3. Cancellation Terms for Schools
Cancellation Process: A school may choose to cancel its subscription at any time by providing a formal written notice at least [30 days] before the next billing cycle.
Effective Date: Upon cancellation, the service will remain active until the end of the current paid billing period. No further charges will be applied after the cancellation becomes effective.
Data Retrieval Post-Cancellation: It is the school's responsibility to export all necessary reports and take a final Database Backup before the cancellation date. Once the cancellation period ends, School NK reserves the right to permanently delete the school’s data from its servers.
4.4. Termination by School NK
School NK reserves the right to cancel or suspend a school's access to the software without a refund under the following conditions:
- Violation of Terms: If the school or its staff is found violating the General Terms or Intellectual Property rights.
- Payment Default: Continued non-payment beyond the 7-day grace period.
- Illegal Activity: Use of the platform for any fraudulent or non-educational purposes.
4.5. Setup Fees and Customization Charges
Non-Refundable Setup: Any one-time setup fee, implementation fee, or training charges paid at the beginning of the contract are 100% non-refundable. These charges cover the technical labor and initial configuration required to bring the school online.
Custom Development: If the school requests specific custom features developed by School NK, the costs associated with such development are non-refundable once the work has commenced.
4.6. Payment Failures and Duplicate Transactions
Technical Errors: In case of a technical glitch where a payment is deducted twice for the same invoice, the school must notify our support team within 48 hours. After verification, the duplicate amount will be refunded to the original payment source within [7-10] working days.
Bank Charges: School NK is not responsible for any additional bank charges or "convenience fees" applied by the school's bank or the payment gateway during the transaction.
4.7. Modification of Fees
School NK reserves the right to modify the subscription pricing for future cycles. Schools will be notified of any price changes at least [60 days] in advance. Continued use of the software after the price change becomes effective constitutes an agreement to the new pricing.
4.8. Dispute Resolution regarding Billing
Any disputes regarding invoices must be raised within 15 days of the invoice date. If no dispute is raised, the invoice will be considered accurate and final.